Copyright & Takedowns
How to report content on StoryForge that infringes your copyright, what we do about it, and how to challenge a takedown you think was wrong.
1. What's actually on here
Creators upload their own campaign material: reward images, descriptions, and the digital files their backers have paid for. We don't host a public upload feed and there's no anonymous posting — every file traces back to an identified creator who has agreed to our Terms of Service, which require them to own or license everything they upload.
That makes infringement rare here compared to an open platform. It doesn't make it impossible, so here's the process.
2. Sending us a takedown notice
You don't need a lawyer or a template. Send us an email that covers these points — this is the list the US Digital Millennium Copyright Act asks for, and it's a sensible list regardless of where you are:
- What work you own, with enough detail for us to recognise it.
- Where the infringing copy is on our site — a URL, or the campaign and reward name if you can't reach a URL.
- Your name, address, phone number and email.
- A statement that you believe in good faith the use isn't authorised by you, your agent, or the law.
- A statement that the information in your notice is accurate, and that you're the rights holder or authorised to act for them — made under penalty of perjury.
- Your signature. Typing your name at the bottom of the email counts.
Our designated agent
Copyright Agent, Arcana Capital Limited (trading as StoryForge)
Email: james@storyforgerpg.com
Postal address: available on our contact page.
3. What we do when we get one
- Within 2 working days — we acknowledge receipt and check the notice is complete.
- Where the claim is clear — we disable access to the material promptly and tell the creator what we removed and why.
- Where it isn't clear — we ask the creator to show they have the rights, usually giving them 5 working days. If they can't, the material stays down.
- We tell you the outcome. You won't have to chase us to find out what happened.
Where a creator's file is removed after backers have already paid for it, we'll work out refunds for the affected backers. Backers don't lose money because a creator uploaded something they didn't own.
4. If we removed your material and you think we were wrong
Send us a counter-notice at the same address. Include what was removed and where it was, your name, address, phone and email, and a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification. You'll also need to consent to the jurisdiction of a court where you live or where we are.
We'll pass your counter-notice to whoever complained. If they don't start a court action within 10 to 14 working days, we may restore the material.
5. Repeat infringers
We keep a record of takedowns against each creator account. Accounts that repeatedly infringe get terminated — in practice, two upheld notices earn a formal warning and a third ends the account. We can act sooner where the infringement is blatant, such as uploading a commercial product wholesale as a reward.
Terminating a creator doesn't strand their backers: we'll work with the rights holder and the backers to sort out refunds or legitimate replacements.
6. Reporting anything else
The same address handles other illegal or infringing content — trade mark misuse, impersonation, counterfeit goods, or material that breaks the law in your country. Tell us what's wrong, where it is, and why. We'll explain what we decided and, where we act against a creator, we tell them the reason and how to challenge it.
We take these on their merits rather than volume. One well-explained report beats fifty automated ones.
7. If you're a creator uploading files
Upload only what you own or have a licence for. Stock art, commissioned illustration, fonts and third-party game content all carry licence terms, and "I found it online" is not one of them. Under our Terms you indemnify us for claims arising from content you uploaded, so this is worth getting right.